The Dial AgencyInstant response
An automatic confirmation by email or SMS the moment an enquiry arrives.
Follow-up
Every enquiry answered in 60 seconds, and followed up until they decide.
People often contact several companies at once, and the first useful reply usually wins the conversation. We set up instant replies, booking, quote follow-up and repeat-customer messages, so fewer enquiries go cold and more customers come back.
The problems we solve.
- Enquiries wait hours or days for a reply
- Leads get lost between the inbox, the phone and a spreadsheet
- Quotes and abandoned carts go quiet
- Past customers never hear from you
What we set up and run for you.
A simple CRM pipeline
Clear stages from new enquiry to won or lost, in the tools you prefer.
Booking and reminders
Online booking with reminders that cut no-shows.
Quote and cart follow-up
Timed messages and answers to common objections while the decision is still open.
Repeat-customer messages
Email and SMS for past customers: reorders, check-ups, renewals and offers.
Reviews and referrals
Short requests sent at the right moment to build trust and repeat business.
From brief to live.
Step 1
Map
How enquiries arrive and what happens next today.
Step 2
Build
The pipeline, the messages and the automations.
Step 3
Train
A short walkthrough for your team.
Step 4
Improve
We watch response times and conversion and refine.
What is included, in plain words.
Instant reply, day and night
An SMS and email within a minute of every form, and a text back after every missed call, saying who will call and when.
One list for every enquiry
A simple pipeline where every call, form and message lands with its source, its stage and the next action.
Quote follow-up sequence
Five short messages over two weeks after a quote, answering the usual questions, so decisions do not go quiet.
Booking and reminders
Online booking for calls and site visits, with reminders the day before and two hours before, so fewer people forget.
Review and referral requests
One message at the right moment after the job, with the direct link to your Google review page.
Team training
A 60-minute session for whoever answers enquiries: the first five minutes, the call script and what to write after the quote.
When this is not the right first step.
- You get one or two enquiries a month. Fix the website and the ads first; follow-up matters when there is something to follow up
- Nobody can take a call during working hours. Automation buys time, it does not replace a person
- You want to message people who never contacted you. We only follow up with people who asked
How we know it is working.
Follow-up is working when fewer enquiries go cold and more quotes turn into jobs. We measure it from your own inbox and pipeline, not from a dashboard you have to trust.
- Time to first reply, automatic and personal, in minutes
- Enquiries reached: how many we actually spoke to
- Quote to job rate, before and after the sequence
- Reviews and repeat customers per month
Questions we get asked.
Which CRM do you use?
We work with what you already have, or recommend a simple one that fits your team and budget.
Is automated messaging allowed?
Yes, with clear consent and an easy opt-out. We set up consent wording that fits GDPR and local marketing rules, and you should confirm the details with your adviser.
Will it feel impersonal?
No. Messages are written in your voice, and a person takes over quickly.
How fast can this be live?
The instant replies and the missed-call text in a few days. The pipeline, the quote sequence and the training within two weeks, depending on your current tools.
Does it work with my phone and email as they are?
Usually, yes. We connect to your existing number, inbox and calendar. If you have a CRM we use it; if not, we recommend a simple one that fits your team.
What does follow-up cost?
A fixed setup fee for the build and training, agreed in writing after the free audit, and a small monthly fee for the tools and our monthly check of the numbers. There is a fixed-price Follow-up Setup in the shop if you prefer to start that way.
More customers from the same enquiries?
Send us your website. Within two business days you get a five-minute video that shows where enquiries are lost, with three fixes ranked. Free, and yours to keep.